Accessibility Statement

Last updated: July 2025

At Compleo Health, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We believe that healthcare services should be accessible to everyone. Our website is designed to be inclusive and user-friendly, following best practices in web accessibility to ensure that all users can access our services and information effectively.

Accessibility Standards

This website has been designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

How We Make Our Website Accessible

We have implemented various accessibility features to ensure our website works well for users with different needs:

  • Clear and logical page structure with proper heading hierarchy
  • Descriptive alt text for all images and graphics
  • Keyboard navigation support throughout the site
  • Sufficient colour contrast ratios for text and backgrounds
  • Responsive design that works on various devices and screen sizes
  • Clear, descriptive link text that makes sense out of context
  • Form labels and error messages that are clearly associated with their inputs
  • Skip links to help users navigate quickly to main content
  • Focus indicators that are visible when navigating with a keyboard

Browser and Assistive Technology Support

Our website is designed to work with:

  • Modern web browsers including Chrome, Firefox, Safari, and Edge
  • Screen readers such as NVDA, JAWS, and VoiceOver
  • Keyboard navigation without requiring a mouse
  • Voice recognition software
  • Screen magnification software

Third-Party Content

Some content on our website comes from third parties, such as embedded videos or external links. We cannot guarantee the accessibility of third-party content, but we strive to choose accessible alternatives where possible.

Ongoing Improvements

We regularly review and test our website for accessibility issues. As we continue to develop new features and content, we ensure that accessibility remains a priority throughout the design and development process.

Alternative Access Methods

If you encounter difficulties accessing any part of our website, we offer alternative ways to access our services:

  • Contact us by phone at +44 (0)161 884 1303
  • Email us at info@compleohealth.com
  • Visit our Manchester office at Beehive Mill, Jersey Street, Manchester M4 6JG

Reporting Accessibility Issues

We welcome feedback about the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

  • Email: info@compleohealth.com
  • Phone: +44 (0)161 884 1303
  • Post: Compleo Health Ltd, Beehive Mill, Jersey Street, Manchester M4 6JG

When reporting accessibility issues, please include:

  • The web page URL where you encountered the issue
  • A description of the problem you experienced
  • The browser and assistive technology you were using
  • Your contact information so we can follow up with you

We aim to respond to accessibility feedback within 5 working days and will work with you to resolve any issues as quickly as possible.

Enforcement and Complaints

If you are not satisfied with our response to your accessibility concern, you can contact the Equality and Human Rights Commission (EHRC) or, in Northern Ireland, the Equality Commission for Northern Ireland (ECNI).

Technical Specifications

This website’s accessibility relies on the following technologies:

  • HTML5 for semantic markup
  • CSS3 for styling and layout
  • JavaScript for interactive features
  • ARIA (Accessible Rich Internet Applications) attributes where appropriate

These technologies are relied upon for conformance with the accessibility standards used. Changes to these technologies may impact the accessibility of the website.

Assessment and Testing

This website has been assessed using a combination of automated testing tools and manual evaluation methods. We conduct regular accessibility audits and testing with assistive technologies to ensure ongoing compliance.

This statement was prepared and last reviewed in July 2025. We review our accessibility statement annually and update it as needed to reflect changes to our website and accessibility improvements.

For more information about web accessibility, visit the Web Accessibility Initiative (WAI) website.